Roosevelt Vision strives to provide timely care for all patients who are experiencing an urgent eye concern during our regular business hours. Please call our office, and one of our patient services representatives will help determine the timeframe in which you need to be seen and schedule you accordingly.
AFTER HOURS EYE CONCERNS:
If you have seen a doctor at Roosevelt Vision within the past three years and develop a serious eye concern that cannot wait until business hours, one of our doctors is typically available to provide phone support after hours. In these cases, you can page our consulting doctor by dialing (855) 266-7243.
You will be asked to enter OnPage ID number 11234 and then enter the phone number that the on-call doctor should dial to call you back. (Do not enter our office number.) The consulting doctor should return your call within 30-60 minutes and will be able to assess your concerns and provide suggestions to help guide your care to hold you over until the office re-opens and you can be seen. The doctor may be able to provide a telehealth video visit to address your concerns or provide medications if needed. In certain rare cases, the doctor may arrange to meet you at the clinic after hours.
If you do not receive a call back from the consulting doctor and continue to have an urgent eye concern, please seek care at your nearest emergency room.